Good Ambience, Poor Organization

The ambient is quite good, breakfast is okay, beds and dorms seem to be kept clean and tidy. However, we had a very unpleasant experience. We have booked a private room, received e-mail confirmation for the reservation but, when we arrived, the reservation had disappeared from the hostel system. As if it never existed. They apologized and proposed us an alternate solution. We accepted and went out for a stroll. When we came back, there were other staff people on duty, and they knew nothing of our previous arrangement. Neither did they show any interest in solving the problem they had created themselves.We moved to a hotel (Hotel Europa, simple but very comfortable) instead. It was almost the same price for three people and they were, at least, organized.I think hostels are meant to be simple, budget options. However, organization is not a luxury item and it should be taken seriously.